Creating Roles from Groups

The Group Manager & Dispatcher roles in Everbridge are extremely powerful. It allows you to segment the audience a particular set of users can broadcast messages to. A common example of this is office locations and ensuring that message senders from that office can only send notifications and view contact information for those in that office.

Sounds great, right?

But what if you have 100+ offices around the world?

I worked with a customer that had this very challenge and the click fest it created was not fun.

Today I’m pleased to announce that Sentworks has a new feature that will significantly increase the speed and accuracy of creating multiple roles from the groups that you already have.

First, the steps to create the foundation for security trimmed templates across 100 offices. Let’s assume you have 100 office “Groups” to work with. The groups can be pulled in with the contact upload.

  1. Create a new Role
  2. Type the name, best if it matches the Group name it’s modeled after
  3. Pick the permission level from the drop down
  4. Update the “Permissions” with the exact Permission Scope that you’d like all the offices to have, for example, delete contacts, remove contacts from groups, etc. Side note: what if you forget a check box? Sentworks has a report to help compare permission scopes.
  5. Choose the assigned group(s)
  6. Save

At minimum it’s 10+ clicks along with typing the role name, times 100!

The screenshot below highlights the steps this same task would require in Sentworks. As a teaser; once the 100 roles have been created, Sentworks can also copy a set of perfectly configured templates to all the offices. After they’re created, the Template Wizard offers multi template update for content or settings changes.

Leave a Comment

Your email address will not be published. Required fields are marked *