Measuring Everbridge Usage

How do you measure your organizations use of Everbridge?

Let’s start with sent notifications, this is pretty easy to understand. At minimum Everbridge lists the last 18 months worth of notifications. This stat alone is a great way to understand how often notifications are being sent, but how about the care and feeding of those notifications or the contacts they’re sent to? How often do people log into update and build templates, check confirmation statistic, manage the permissions of users, or edit the membership of groups and roles?

The Sentworks dashboard will capture both of these graphs, in addition to registration and contact growth over time. What are we missing? The chart above shows the total number of daily unique user logins per day. What else could we build to give you a greater understanding? Let us know your thoughts in the comments orĀ ideas@sentworks.com

Daily Contact Count

Welcome to the first post in a series going over some of the exciting features we’re building for Sentworks to be released in Fall of 2017.

Today’s little nugget is contact count over time. It’s one thing to know how many contacts you currently have, even better to see that growth trend-line in a chart. We know you don’t live in Everbridge so we’ll take care of some of these stats for you.

Why is this important? Everbridge licensing is primarily based on contact count and over time this number will fluctuate as head count changes, bring on new new department or citizens sign up. With your total purchased contact count in mind, Sentworks will give you a visual of this change to be compared to what you’ll need at true-up time.

What other stats like this should you expect to see? How about logins? That’ll be in there too. Why? It’s a great way to see how much usage Everbridge; even from a high level, is experiencing.

Bonus: daily “registered contacts” count.

What are we missing? What “over time” stats like logins, contacts and registrations would you like to see? Make a case in the comments below, we’ll add it to the list.